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EU Urban Mobility Observatory

Parking Enforcement in Trondheim

Topic
Mobility management
Country
Norway
Resource type
Video

First published on 21 October 2020. 

Trondheim forges new trails in parking enforcement standards. Their parking enforcers act as city hosts or city ambassadors and in this role they provide advice and guidance on parking issues and tourist information.

Another innovative aspect is that they were able to reduce sick-leave among parking enforcement staff from 15% to 4.5%. This has been achieved using special training giving particular attention to video-supported training on communication skills, conflict resolution, and avoidance strategies, given that parking attendants have suffered abuse and even physical assault in the past. Watch this video to find out more about the benefits of this approach to parking enforcement.